task management

Choosing the right PHP helpdesk software solution can be a difficult and time-consuming task. One of the greatest challenges you face in product support is helping your customers when they have questions or problems. Managing incoming call volume, e-mail requests and online form submissions can be overwhelming. Not only that but it can drag your team’s productivity down to almost zero.

From a customers point of view one of the most frustrating things is not being able to get your questions answered. Imagine sending an e-mail to the customer support desk and not hearing back for days.

If that’s the case you’re not going to keep that customer for very long. Using PHP helpdesk software gives you the flexibility to manage multiple streams of input for your customers questions and problems.

It gives your customers immediate feedback and sharing them that their problem has been heard and that their question will be answered. There are many software solutions to choose from. Below you will find a variety of solutions that will meet the needs of most small to mid-size companies. and this page will help you get started in making a decision about the best tool for you and your helpdesk’s needs.

Support Trio is a complete PHP helpdesk software system that lets you manage all incoming and outgoing tickets and e-mail messages using a central, intuitive and easy-to-use user interface. This comprehensive system includes a fully functional knowledge base that can retrieve relevant information to your clients when they create a new support ticket. Using the advanced workflow functionality you can assign tasks, re-assign tasks, forward and comment on tickets. You can also view the activity of other administrators and staff in real time.

In setting up the system you have complete control over the permissions that you allow your users. You can set the number of different departments and even entire helpdesk’s that can be accessed by anyone user.

You will also enjoy the feature library, troubleshooting tool, calendar and address book. Omnistar live is a comprehensive PHP helpdesk software and customer support solution that gives you the ability to chat live with your customers.

It also includes helpdesk ticket creation and tracking. Another powerful feature is the customizable frequently asked questions knowledgebase. All of these components are integrated in order to help you provide more effective and efficient support for your customers and create a positive environment for your customer service representatives. Your customers can easily submit a request using a user-friendly ticket creation tool.

They can also e-mail their questions and problems to you and those e-mails will automatically be created as tickets in the system. Using the online chat software your support team will be able to chat one-on-one with any customer across the globe. This chat tool also lets you push webpages to your customer. You can save the transcripts of chat sessions with the users and keep important and valuable information about your site’s visitors such as how they got to the site and where they exited the site.

This powerful customer support software also has in it a completely customizable troubleshooting tool with which you can create step-by-step instructions for your customers. This will help reduce your call volume and Chad volume to your customer service representatives.

ViArt HelpDesk is a PHP helpdesk software solution that will create solid relationships between customers and webmasters. The HelpDesk support system makes the entire process of ticket managing a breeze.

Users can easily track all incoming support requests. These requests can come in by e-mail or by website form. You can view the ticket history and set up predetermined replies to your customers. The software system allows you to set up both multiple departments and multiple managers.

This will enable users to assign and reassign specific requests to the managers responsible for that area. ViArt is a 100% web-based helpdesk tool that is comprehensive enough to manage all of your customers and easy enough for all of your employees to use. The Forperfect Help Desk System from Forperfect Technologies is a powerful PHP helpdesk software that will help you manage your customer support tickets. It is a database web application that uses PHP and MySQL.

When tickets are created they are saved in the MySQL database. The front-end web interface gives you the power to mange your tickets from anywhere at anytime.

With it you can automatically integrate all email messages. It gives you three levels login including administrative, staff, and clients.

You can support many different departments by using different email addresses. It includes Google e-mail style message grouping, as well as support for attachments. Internet collaboration tools, forperfect has been ruggedly tested on more than 1,5000 tickets consisting of more than 5,000 messages without even one ticket posting or file uploading error. HelpDesk Pilot is a PHP helpdesk software that uses, online project tracking, MySQL to run support and problem responses for your customer support team.

It is has a functional free version and also comes in a full commercial version. HelpDesk Pilot converts customer emails into support tickets. Each e-mail ID is treated as a department as a department. You can add team members to a department that can focus on specific issues.

Each ticket (known as an issue) is grouped by responses and all activities are tracked . HelpDesk Pilot takes just a minute to set-up on your web server.

It’s true, that in a minute you can create an advanced helpdesk management team. With administrator rights you have total control over your helpdesk activities.

HelpDesk Pilot has announcement and news features which will keep your entire team informed about latest developments. With HelpDesk Pilot you can also use canned responses, custom fields, MS SQL server database support, LDAP / Active Directory integration and knowledge base integration. You can also track time spent per ticket, as well as split tickets between team members. Hesk is a free PHP helpdesk software that runs using the MySQL database.

With it you can set-up a ticket-based helpdesk for a website. Customers can create support tickets and your team has a user friendly web based interface to respond to and manage help desk tickets. With Hesk you can have an unlimited number of personalized accounts for your staff. You can create custom canned responses and allow for file attachments.

It is a full blown knowledgebase that includes searching, articles, categories, etc. and gives you full control searching for tickets.

Hesk allows your customers to rate your team’s replies and knowledgebase articles. Tickets can be automatically closed at a time pre-determined by you.

The interface can be completely customized by allowing you to edit the header, footer and style files. All the text that is used is stored in one language file so if you need to translate the script you only need to edit one file which saves you tons of time. Hesk is easy to learn and use , secure and best of all it’s FREE! Other programs can cost $200 to $500 and more.

Set-up is a breeze because it comes with a simple install script that takes care of database setup. This sleek feature will help you get your helpdesk up and functional with minimal effort. Rest assured that Hesk has been tested on servers under Linux, Windows and FreeBSD operating systems. It should work on any other server provided that it has a working PHP and MySQL installation with common functions.

HelpDesk Pilot is a PHP helpdesk software that uses MySQL to run support and problem responses for your customer support team. It is has a functional free version and also comes in a full commercial version.

HelpDesk Pilot converts customer emails into support tickets. Each e-mail ID is treated as a department as a department.

You can add team members to a department that can focus on specific issues. Each ticket (known as an issue) is grouped by responses and all activities are tracked . HelpDesk Pilot takes just a minute to set-up on your web server. It’s true, that in a minute you can create an advanced helpdesk management team.

With administrator rights you have total control over your helpdesk activities. HelpDesk Pilot has announcement and news features which will keep your entire team informed about latest developments. With HelpDesk Pilot you can also use canned responses, custom fields, MS SQL server database support, LDAP / Active Directory integration and knowledge base integration. You can also track time spent per ticket, as well as split tickets between team members.

The Forperfect Help Desk System from Forperfect Technologies is a powerful PHP helpdesk software that will help you manage your customer support tickets. It is a database web application that uses PHP and MySQL.

When tickets are created they are saved in the MySQL database. The front-end web interface gives you the power to mange your tickets from anywhere at anytime.

With it you can automatically integrate all email messages. It gives you three levels login including administrative, staff, and clients. You can support many different departments by using different email addresses. It includes Google e-mail style message grouping, as well as support for attachments.

Forperfect has been ruggedly tested on more than 1,5000 tickets consisting of more than 5,000 messages without even one ticket posting or file uploading error. ViArt HelpDesk is a PHP helpdesk software solution that will create solid relationships between customers and webmasters. The HelpDesk support system makes the entire process of ticket managing a breeze. Users can easily track all incoming support requests.

These requests can come in by e-mail or by website form. You can view the ticket history and set up predetermined replies to your customers.

The software system allows you to set up both multiple departments and multiple managers. This will enable users to assign and reassign specific requests to the managers responsible for that area.

ViArt is a 100% web-based helpdesk tool that is comprehensive enough to manage all of your customers and easy enough for all of your employees to use. Omnistar live is a comprehensive PHP helpdesk software and customer support solution that gives you the ability to chat live with your customers. It also includes helpdesk ticket creation and tracking. Another powerful feature is the customizable frequently asked questions knowledgebase.

All of these components are integrated in order to help you provide more effective and efficient support for your customers and create a positive environment for your customer service representatives. Your customers can easily submit a request using a user-friendly ticket creation tool. They can also e-mail their questions and problems to you and those e-mails will automatically be created as tickets in the system. Using the online chat software your support team will be able to chat one-on-one with any customer across the globe.

This chat tool also lets you push webpages to your customer. , dashboard project You can save the transcripts of chat sessions with the users and keep important and valuable information about your site’s visitors such as how they got to the site and where they exited the site.

This powerful customer support software also has in it a completely customizable troubleshooting tool with which you can create step-by-step instructions for your customers. This will help reduce your call volume and Chad volume to your customer service representatives.

Support Trio is a complete PHP helpdesk software system that lets you manage all incoming and outgoing tickets and e-mail messages using a central, intuitive and easy-to-use user interface. This comprehensive system includes a fully functional knowledge base that can retrieve relevant information to your clients when they create a new support ticket. Using the advanced workflow functionality you can assign tasks, re-assign tasks, forward and comment on tickets. You can also view the activity of other administrators and staff in real time.

In setting up the system you have complete control over the permissions that you allow your users. You can set the number of different departments and even entire helpdesk’s that can be accessed by anyone user. You will also enjoy the feature library, troubleshooting tool, calendar and address book. No PHP helpdesk software is more comprehensive.

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